Returns & Refund Procedure
- 8.1. If the goods are to be rejected in the time limit set in clause 9 above, the Customer shall comply with the return procedure as defined in clause 10.2, below. Eraise Glads will not accept any returned goods should the return not follow the aforementioned return procedure.
- 8.2. The Customer must follow the returns policy set out on the reverse of their invoice or as detailed on www.eraiseglads.com. This requires emailing Eraise Glads (info@eraiseglads.com) to notify their intention to return any goods.
- 8.3. In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to Eraise Glads before the refund or replacement can be issued. We will examine the returned product and will notify you of your refund within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirm to you that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
- 8.4. In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a partial refund (full refund of the goods less any postage costs), unless the order is cancelled within the cooling off period in accordance with clause 11, in which case a full refund will be given. However, the Customer will be responsible for the cost of returning the item to Eraise Glads. Goods must be returned to Eraise Glads before the partial refund can be issued.